Question 1

What is TeeChats and how does it work?

Accepted Answer

TeeChats is an AI customer service app for Wix sites. It improves customer satisfaction with smart, friendly interactions and provides quick, accurate responses. TeeChats includes a Widget for your site and a Panel for managing everything.

Question 2

How do I add TeeChats to my Wix site?

Accepted Answer

Go to the app market in your Wix editor and search for TeeChats. Add it to your page. After installation, add the widget to your website. Click the "Open" button or the shortcut icon next to the TeeChats logo, then go to your admin panel and sign up.

Question 3

Can I customize the TeeChats bot?

Accepted Answer

Yes! Just go to the AI Settings in your admin panel to adjust the bot's behavior. Define your rules and train the bot to match your business needs.

Question 4

How does the AI Assistant improve customer service?

Accepted Answer

The AI Assistant reduces the need for human support by handling routine inquiries and tasks, freeing up your support agents to focus on complex customer issues.

Question 5

Can I customize the AI Assistant’s responses?

Accepted Answer

Yes, you can easily customize the AI Assistant’s responses based on user behavior and preferences, ensuring a personalized customer experience.

Question 6

How do I train the AI Assistant?

Accepted Answer

With our Custom AI Training feature, you can train the AI Assistant according to your specific rules, enhancing its knowledge or setting restrictions as needed.

Question 7

Can I monitor the performance of the AI Assistant?

Accepted Answer

Absolutely! Our Chat Management tool allows you to manage and monitor all chats in real-time, providing oversight and control whenever necessary.

Question 8

Is the AI Assistant capable of handling multiple chats simultaneously?

Accepted Answer

Yes, the AI Assistant is designed to handle multiple chats at once, ensuring efficient and timely responses to all customer inquiries.

Choose your Teechats plan

Wix Starter

Teechats Starter Services

Dashboard

Get an instant snapshot of your key metrics and updates.

AI Settings

Customize your Al assistant to suit your needs.

Chats

Easily handle all chats from Al and human assistants.

Reports

Monitor performance, measure satisfaction, and keep everything on track.